Warranty and Return Conditions
• Warranty conditions
All products are under the warranty of the manufacturers unless stated otherwise. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. Changes made to the product, deformation of the product, or damage to the original design of the product are not covered by the warranty.
• Return and Order Cancellation (Valid Only for Customers Delivered to Türkiye Address)
• -Can I return my order?
• You can return the products in your order within 14 days following the day they arrive, provided that they are unused and the packaging is undamaged.
• -How many days can I return my products?
• "Right of Withdrawal Without Reason" is 14 days.
• -How can I return my order?
• You must send us the relevant product together with its package, with payment made in full. The unused product you want to exchange/refund for your İpekevi.com order; Your exchange/refund process will be initiated if you send it to us complete with the barcode, product bag and invoice, along with a note stating the reason for the exchange/return.
• -To which address will I send my return?
• Kazım Karabekir Mahallesi Kuyumcu Sokak No:4 Yıldırım / BURSA
Product:
With domestic cargo, you can send the Maya&Luca corporate code: (contact) information to the relevant officer and send it with a counter payment. Our address to send: Kazım Karabekir Mahallesi Kuyumcu Sokak No:4 Yıldırım / BURSA
• - Why is the returned product not accepted by our company?
• If the product you returned has been used, if the legal return period has exceeded 14 days, if it has not been sent to our company in accordance with the return conditions, if it has been sent crumpled or carelessly, your product will not be processed and will be sent back to you.
- Return procedure:
- The product has a barcode,
- The label has not been removed,
- In a bag.
- Must arrive neatly folded
•
-How long does it take for the product price to be refunded?
• All transactions regarding the product you return start from the moment your product reaches our store and are completed within 1 week. Your refunds for money transfer/EFT cash purchases are transferred to your account within 1 week. For payments by credit card, the time it takes for your refund amount to be reflected on your statement varies from bank to bank.
• -In case of return, who bears the shipping cost?
• -If orders created within the scope of free shipping are canceled/returned and the remaining amount does not meet the 600 TL requirement, the shipping fee is deducted from the price of the product to be returned. If orders created within the scope of free shipping for international orders are canceled/returned and the remaining amount does not meet the €150/$170 requirement, the shipping fee is deducted from the price of the product to be returned.
• -How can I return the product I purchased with the installment payment option?
• The entire amount of the product you purchased with the installment payment option will be refunded to your credit card. The refund of your return will be reflected on your card in installments by your bank.
• - How many times can I use my right to exchange for free?
You can use your right of exchange and return with free shipping only once. For additional exchange requests other than once, the shipping cost belongs to the customer.
All products are under the warranty of the manufacturers unless stated otherwise. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery. When you see a damage, keep a record and do not get the product. Changes made to the product, deformation of the product, or damage to the original design of the product are not covered by the warranty.
• Return and Order Cancellation (Valid Only for Customers Delivered to Türkiye Address)
• -Can I return my order?
• You can return the products in your order within 14 days following the day they arrive, provided that they are unused and the packaging is undamaged.
• -How many days can I return my products?
• "Right of Withdrawal Without Reason" is 14 days.
• -How can I return my order?
• You must send us the relevant product together with its package, with payment made in full. The unused product you want to exchange/refund for your İpekevi.com order; Your exchange/refund process will be initiated if you send it to us complete with the barcode, product bag and invoice, along with a note stating the reason for the exchange/return.
• -To which address will I send my return?
• Kazım Karabekir Mahallesi Kuyumcu Sokak No:4 Yıldırım / BURSA
Product:
With domestic cargo, you can send the Maya&Luca corporate code: (contact) information to the relevant officer and send it with a counter payment. Our address to send: Kazım Karabekir Mahallesi Kuyumcu Sokak No:4 Yıldırım / BURSA
• - Why is the returned product not accepted by our company?
• If the product you returned has been used, if the legal return period has exceeded 14 days, if it has not been sent to our company in accordance with the return conditions, if it has been sent crumpled or carelessly, your product will not be processed and will be sent back to you.
- Return procedure:
- The product has a barcode,
- The label has not been removed,
- In a bag.
- Must arrive neatly folded
•
-How long does it take for the product price to be refunded?
• All transactions regarding the product you return start from the moment your product reaches our store and are completed within 1 week. Your refunds for money transfer/EFT cash purchases are transferred to your account within 1 week. For payments by credit card, the time it takes for your refund amount to be reflected on your statement varies from bank to bank.
• -In case of return, who bears the shipping cost?
• -If orders created within the scope of free shipping are canceled/returned and the remaining amount does not meet the 600 TL requirement, the shipping fee is deducted from the price of the product to be returned. If orders created within the scope of free shipping for international orders are canceled/returned and the remaining amount does not meet the €150/$170 requirement, the shipping fee is deducted from the price of the product to be returned.
• -How can I return the product I purchased with the installment payment option?
• The entire amount of the product you purchased with the installment payment option will be refunded to your credit card. The refund of your return will be reflected on your card in installments by your bank.
• - How many times can I use my right to exchange for free?
You can use your right of exchange and return with free shipping only once. For additional exchange requests other than once, the shipping cost belongs to the customer.